1. Invalid Commands
Crown Deluxe Loading Center, Dealers and Retailers Account, Always check the following SMS before sending any command to our system, to ensure a successful transaction:
- Command Format - Please follow the syntax or format prescribed for each keyword or SMS Commands
- Command Information - Please always check for the accuracy of information such as the mobile phone to be used in activating an account, the cell phone number to be activated and the right command to be used.
2. Delayed Confirmation and Transaction Failure
Processing of requests for OTA <OVER THE AIR> prepaid load may at times encounter delay or failure due to congestion of Telco services. Crown Deluxe system will notify you of these instances and shall maintain your outstanding Load wallet credits balance pending final confirmation by the Telco OTA<Over the Air> system. Our loading system always deducts the appropriate discounted amount from your load wallet credits for products successfully delivered to your customers in all retail transactions.
3. Bypass Transaction Filtration <LOAD WALLET SECURITY>
This is designed to protect subscribers from accidental/unauthorized repetition of transaction. It means that any commands repeated within 15 OR 30 minutes will not be processed. For your command to be
recognized, just simply type REP plus the original command.
Ex.: ORIGINAL COMMAND: 09123456789<space>10 REPEAT COMMAND: REP<space>09123456789<space>10
4. Load Transactions
Every transaction to the system is via SMS. To avail unlimited transactions, subscribers are encouraged to avail unlimited text promos offered by their networks.
5. Gateway/Access Number/Command Processor
All transactions must be sent to the gateway that corresponds to its network. If you are a Smart user, send all your transactions to Smart gateway only. The same applies to Globe.
6. Correct Usage of Product Codes
Loading of some codes in Smart telecom are designed for specific network. For example, All Text promos are exclusive only for Smart subscribers while Textplus promos are exclusive for Talk N’ Text users only. Our system will accept the transaction but the telecom will invalidate the load. To prevent this kind transaction failure, make sure to ask the telecom/network of your customer first before loading a certain load package.
7. Help Line or Customer Care Service
The system has a text help line for your concerns and inquiries. For any concerns, just text
HELP<space>YOUR CONCERN and send to our gateway number.
(E.g. HELP LOAD NOT CREDITED TO CUSTOMER NUMBER 09041234567 AT 1PM)
8. OUT OF LOAD? BUT YOU HAVE WALLET?
Dial Loading *808gateway# – Smart Users Only!
Smart users may experience COS (check operator services) instances or runs out of regular load and can no longer transact with the system.
By dialing *80809194949924, the system will automatically load the user’s activated SIM with P5.00.The appropriate amount will be deducted from the user’s Load wallet balance.
9. SMS ADVANCE DELAY.
There are instances when users experience SMS delays. Factors include the Telco’s cell site and / or the user’s mobile phone signal. The system will not accept/process load requests that are delayed for six (6) minutes or beyond.